Return Policy

Last updated August 10, 2023

REFUNDS

All sales are final and no refund will be issued.

We are committed to providing the highest quality medical-grade skincare products. We take measures in ensuring that our products are carefully formulated and packaged to meet our customers skincare needs. Your satisfaction is important to us, and we strive to address any concerns you may have regarding your purchase. We do not accept returns or exchanges for products that have been opened, used, or tampered with. For reasons of hygiene and safety, we are unable to resell opened or used products. We recognize that there may be unique circumstances that require special consideration. If you believe that you have received a damaged or incorrect item, or if you have a compelling reason for a return or exchange of an unopened product, we are here to assist you. We will review these requests on a case-by-case basis and carefully evaluate the situation. You can reach us by email at mgmt@alatea.com. To expedite the process, please provide detailed information about your order. Upon receiving your request, our Customer Care team will thoroughly review the provided information. We may request additional details or images to better understand the situation. Once we have all the necessary information, we will carefully consider your request and provide a resolution that aligns with our policies and your specific circumstances. If your return or exchange request is approved, we may offer one of the following resolutions: 1). Exchange for an alternative product of equal value. 2). Store credit for the purchase amount. 3). Discount for an alternative product. We will keep you informed throughout the resolution process. You can expect to receive timely updates regarding the status of your request and the proposed resolution. We appreciate your understanding of our return policy, which enables us to maintain the quality and safety of our products. Thank you for choosing ALATEA.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

3058771527

mgmt@alatea.com